Shop information
Questions & answers
A little help with pieces, delivery and orders. Choose a topic, then open a question.
01
Choosing a piece
How are the pieces connected to 3TIL9?
Every piece begins with original artwork, a release, an artist or another documented part of the 3TIL9 archive.
Where can I find the story behind a piece?
When its connection to the archive is documented, the piece’s page links to its artist or release so you can follow the story back to its source.
02
Prices & delivery
Is the displayed price my final total?
No. Reference prices use EUR (euros) or USD (US dollars), depending on the selected offer.
The currency, delivery cost, taxes and any import charges must be clear before payment. The price of the piece alone is not a final order total.
Why do I need to choose a region?
Your region helps the site show the relevant information for a piece. It may suggest Europe, North America or Rest of World; you can change that choice on the piece’s page.
Selecting a region does not, by itself, confirm delivery availability.
Where can I find delivery costs and timing?
A delivery rate, route or time window appears only after it has been confirmed for your destination.
Dispatch is when a parcel is sent. Delivery time comes after that and depends on the destination.
03
Pre-orders & help
When do pre-orders open, and when will they ship?
Pre-orders are delayed until the new moon on 10 October 2026 at 15:50 UTC. Each item is made to order.
Dispatch timing will be confirmed before you place an order. Delivery time is additional and depends on the destination.
Can I cancel a pre-order?
Yes. You can cancel a pre-order before dispatch for a full refund.
Contact us with your order reference. The full returns and refund terms are linked below.
What happens if dispatch is delayed?
If we cannot dispatch in time, we contact you first. You can agree to a new dispatch date or cancel for a full refund.
Can I use the Support page to pay for a piece?
No. Support is a voluntary contribution to the project, without a garment, paid access or financial return in exchange.
Merchandise purchases follow the shop’s sale, shipping and returns terms. Do not use the Support payment link to pay for an order.